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Owned and operated by SoleilTerre, our team is ready to assist with orders, product questions, or design inspiration.
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Frequently Asked Questions
How long does shipping take?
Handling time is 5-8 business days, followed by a transit time of 5-8 business days. We offer Free shipping on orders over $100 in the lower 48 within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your pergola, gazebo, or other item ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your outdoor space, please refer to our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model or size?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you would like instead, and we will walk you through the available options.
What materials are your pergolas and gazebos made from?
Our structures are crafted from weather-resistant materials selected for durability and modern aesthetics. Each product page includes detailed specifications on frame composition, finish, and recommended care.
Can I get help choosing the right fire pit or outdoor kitchen for my space?
Absolutely. Our team can help you consider patio dimensions, layout, and design preferences to find a piece that complements your outdoor living area. Send us a message or give us a call to get started.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Timely Responses
Our team aims to reply to every inquiry within one business day so your project stays on track.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Crafted for Durability
Every pergola, gazebo, and fire pit is selected for weather-resistant construction and lasting outdoor performance.
30-Day Returns
If a product is not the right fit for your space, our return process is straightforward and backed by our Return Policy.
