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Whether you have a question about a fire pit, need help choosing the right pergola, or want an update on your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like gazebos, pergolas, and outdoor kitchens may require freight delivery, and our team will keep you updated with tracking information along the way.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. If you have not received that email within a few business days, feel free to contact us with your order number and we will look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on eligibility, condition requirements, and how to initiate a return.
Can I exchange an item for a different model or size?
We are happy to help with exchanges on eligible products within 30 days. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right fire pit for my patio?
Consider the size of your outdoor space, your preferred fuel type, and how you plan to use it. Whether you want a cozy gathering spot or a centerpiece for entertaining, our product pages include detailed dimensions and specifications to help you find the perfect fit.
What materials are your pergolas and gazebos made from?
Our pergolas and gazebos are crafted from a range of durable, weather-resistant materials designed for outdoor use. Each product listing includes specific material details, care recommendations, and warranty information so you can choose with confidence.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Owned and operated by CD Online, LLC, we stand behind every product with a straightforward 30-Day Returns window.
